Available from 12 November 2026
MediFlow OPD
The outpatient day, booked and run from one list.
- 10 email logins
- Appointments
Early bird price
₹8,000
a year, before GST
Standard price ₹10,000
Hospital and clinic software
Aligned to India’s DPDP Act, 2023MediFlow hospital management software
Start with OPD. Grow into a full HMS.
- Available from 12 November 2026MediFlow OPD and MediFlow OPD + Pharmacy
- Coming soonLaboratory, Inpatient and Full HMS
MediFlow is hospital management software from Fordawn, a software company in Salem, Tamil Nadu. It covers OPD, pharmacy, laboratory, inpatient care and the medical records department, added one at a time as your hospital grows. Patients book and pay on your hospital’s own WhatsApp number, with no app to install.
Your hospital stays the data fiduciary. We process patient data only on your instructions, under a processing agreement we sign with you.
MediFlow plans at a glance
Early birdSign up while the early bird offer runs (it ends in 6 months) and keep your early bird price for 2 years from sign-up, paying monthly or yearly. After that the standard price applies.
See all pricesPlan 1 of 5: MediFlow OPD
- Available from 12 November 2026
MediFlow OPD + Pharmacy
Adds the pharmacy counter, working from the same prescription.
- 15 email logins
- Everything in OPD
Early bird price₹12,000
a year, before GST
Standard price
₹15,000 - Coming soon
MediFlow OPD + Pharmacy + Lab
Adds lab and radiology, ordered and reported in the same record.
- 25 email logins
- Everything above
- Coming soon
MediFlow + Inpatient
Adds the inpatient side of the hospital, end to end.
- 50 email logins
- Everything above
- The complete systemComing soon
MediFlow Full HMS
Adds the medical records department and the systems that run around it.
- 100 email logins
- Everything above
Yearly early bird prices shown, before GST. The monthly prices are in the prices section below. Illustrations are for visual explanation only. What each plan includes is listed in View details.
Built with hospitals in Tiruchirappalli and Salem
SIMS Chellum HospitalSalem · Multi-speciality
Gift of Sight Eye HospitalTiruchirappalli · Eye care
The full story of the Tiruchirappalli hospital, including what the front desk did before, is in the MediFlow case study. What changed for the desk itself, day to day, is on the hospital front desk page.
In use
At a hospital in Tiruchirappalli
Set-up
Free to set up yourself; or we can do it for you
WhatsApp
Your own number, no extra subscription
Hosting
Hosted in India, with daily backups
Prices
Every plan is priced on this page, before GST
Data protection: Aligned to India’s DPDP Act, 2023. Your hospital is the data fiduciary and MediFlow is its processor.
For patients: patients book in WhatsApp on your hospital’s own number, with no app to install. Connect your own WhatsApp number: no extra subscription; you pay Meta directly plus ₹0.20 a message credit, 300 credits free to start.
Set up and migrate: set MediFlow up yourself for free, or ask us to do it for you, for a one-time fee. We can also bring your old data across, in checked steps. See how
Plans and prices
Pick the departments your hospital runs.
Five plans, each one adding to the one before it. Prices are in rupees, per hospital, before GST. Choose yearly or monthly.
Billing
MediFlow OPD
Available from 12 November 2026
The outpatient day, booked and run from one list.
- 10 email logins
- Employee ID sign-in
- Appointments
- OPD queue
- Prescriptions
- Bills and reports
- WhatsApp on your own number
Early bird price
₹8,000
a year, before GST
Standard price ₹10,000
MediFlow OPD + Pharmacy
Available from 12 November 2026
Adds the pharmacy counter, working from the same prescription.
- 15 email logins
- Employee ID sign-in
- Everything in OPD
- Pharmacy stock
- Pharmacy billing
Early bird price
₹12,000
a year, before GST
Standard price ₹15,000
MediFlow OPD + Pharmacy + Lab
Coming soon
Adds lab and radiology, ordered and reported in the same record.
- 25 email logins
- Employee ID sign-in
- Everything above
- Lab orders and results
- Radiology
MediFlow + Inpatient
Coming soon
Adds the inpatient side of the hospital, end to end.
- 50 email logins
- Employee ID sign-in
- Everything above
- Wards and nursing
- OT and critical care
- Emergency, blood bank
- Insurance desk
- The complete system
MediFlow Full HMS
Coming soon
Adds the medical records department and the systems that run around it.
- 100 email logins
- Employee ID sign-in
- Everything above
- Medical records
- Documents
- Quality and compliance
Prices shown are early bird prices, per hospital, before GST. Standard prices apply after the early bird offer. What each plan includes is listed on its own page.
Only need a pharmacy or a lab?
Separate products for pharmacies and labs that run on their own are coming.
- Coming soon
MediFlow Pharmacy
Stock counted by batch and expiry, billing at the counter and the drug registers.
- Coming soon
MediFlow Lab
A test catalogue, a worklist, results and reports.
Hospitals that want pharmacy or lab inside their hospital system use the + Pharmacy and + Lab plans above.
Book a free virtual demo.
See MediFlow working online with our team. It costs nothing, on any plan. Past the demo, we set MediFlow up on your own hospital's number for 1 month from the day you start, before anything is agreed.
Book a demoSet up yourself for free, or let us do it for you.
Your administrator can set up everything alone, at no cost. Or we do it for you: We do the one-time set-up ourselves and train your team, remotely, for that one fee. It is a one-time fee priced by plan, before GST. These one-time fees are part of the early bird offer.
- MediFlow OPD₹10,000
- MediFlow OPD + Pharmacy₹15,000
- MediFlow OPD + Pharmacy + Lab₹25,000
- MediFlow + Inpatient₹55,000
- MediFlow Full HMS₹80,000
Data migration and visits to your hospital are quoted separately.
What the set-up covers
- Your hospital details
- Your doctors
- Appointment types and fees
- Working hours, slots and holidays
- Staff and the roles they hold
- Connecting your own WhatsApp number
- Your first booking, tried together
- Your first bill, tried together
How the training works
- We train your team remotely.
- We start with a few of your staff, your MediFlow champions, who then teach their colleagues.
- Practice is on a separate training hospital with made-up patients, never on your real records.
- No message is sent to a real patient during training.
- Everyone signs in as themselves, even in practice, so the record of who did what stays true.
- When you switch on another module later, we agree the training for it first.
WhatsApp has no separate price. Your hospital connects its own WhatsApp account and number, pays Meta directly, and pays MediFlow ₹0.20 for each message credit (1 credit for a plain message, 2 with an attachment). Every hospital starts with 300 credits free, and the admin gets an email when credits run low.
MediFlow, department by department
What runs the whole department.
It started with the outpatient department. Add pharmacy, laboratory and inpatient care as your hospital needs them, all on the same system and the same patient record.
MediFlow OPD
Bookings from WhatsApp, the front desk, the phone and your website land in one day list, in time order.
- A queue for every doctor, with how each booking arrived.
- Bills and receipts on separate, unbroken number series.
- Prescriptions printed on your letterhead, with the prescriber’s registration number.
MediFlow Pharmacy
The counter dispenses against the prescription itself, from stock counted by batch.
- Every line is dispensed on a specific batch, with its expiry.
- Medicines within three months of expiry are called out, with the days left.
- Schedule H and H1 are marked on the row, so the counter sees them at a glance.
MediFlow Laboratory
Tests ordered by the doctor reach the lab worklist, and each sample is tracked from collection to result.
- A sample ID and a clear status for every test.
- Time from collection to result, test by test, so delays show early.
- Reports are kept on the same patient record the doctor sees.
MediFlow Inpatient
Admissions, beds and discharges on one board, with one account for each admission.
- A bed board by ward: occupied, vacant, being cleaned, or due for discharge.
- One account for the whole stay, so the bill is not pieced together at discharge.
- A bill is corrected with a credit note, never by editing the original.
One system across your hospital
What changes across your hospital?
MediFlow keeps one patient record from the first booking message to the bill. Each department works from it, so nothing is typed twice and a desk never waits on paper carried across the building.
What changes across the hospital
One record
from booking to the bill
One panel
for every department
Your number
on WhatsApp, in English and Tamil
Unbroken
bill and receipt numbers
| Area | Paper and phone | MediFlow |
|---|---|---|
| Making the appointment | Paper and phone
| MediFlow
|
| At the pharmacy counter | Paper and phone
| MediFlow
|
| Ordering a test | Paper and phone
| MediFlow
|
| Paying and discharge | Paper and phone
| MediFlow
|
How WhatsApp appointment booking works
How does a patient book an appointment on WhatsApp?
In six steps, on your hospital’s own WhatsApp number. The patient says hi, chooses a language, a doctor or service and a slot, shares their details, pays an advance where your hospital asks for one, and gets a confirmation and later a reminder in the same thread.
- 01Say Hi
- 02Choose language
- 03Choose doctor or service
- 04Pick date and slot
- 05Share details and pay
- 06Confirmed, then reminded
Try a live demo on WhatsApp
Book an appointment as your patients would.
Pick the option closest to your hospital. Scan its code with your phone camera, or tap the button if you are reading this on one. The demo opens in WhatsApp and runs the same booking flow a patient uses, on an invented hospital.
Past the demo, we set MediFlow up on your own hospital’s number for 1 month from the day you start, before anything is agreed. Ask us and we will arrange it.
Inside the admin panel
What about bookings at the counter, by phone or on your website?
However the patient reached you, it lands in one list. A booking made at the front desk, taken over the phone, or made on your own website arrives in the same day list as a WhatsApp booking. From there the pharmacy, the laboratory and the ward work from the same patient record, and it is paid for through the same receipt.
- One day list
- Walk-in · Phone · Website · WhatsApp
- Money counted as it comes in
- Cash · UPI · Card · Online
A multi-specialty day, in one screen
- The Booked via column is the point: WhatsApp and phone-call bookings sit in the same list, in time order, with nothing re-keyed between them.
- Paediatrics, dermatology, urology and cardiology in one day, each against the doctor actually seeing them.
- Payment type separates what was taken at reception from what was paid online, so the desk and the day takings can be compared.
- Filter the day by doctor, service, status, payment or how it was booked. Find one doctor's afternoon, or everything still unpaid, without exporting anything.
- Anything needing a decision is flagged rather than buried: here, two appointments still without an assigned provider.
What the desk took today, split by how it was taken
- Cash, UPI, card and online are counted separately, so the drawer can be reconciled against the screen at the end of the day rather than at the end of the month.
- Revenue is shown AFTER refunds, with the refunded amount beside it, rather than a gross figure that has to be adjusted in somebody's head.
- Leave is on the same screen as the money: who is off today, who is off this week, and the next public holiday, because that is what decides tomorrow's slots.
- Filters by provider, by service and by time, so one consultant's day can be read without the whole hospital's around it.
Part cash, part card, one receipt
- A real counter takes 1,500 on a card and 500 by UPI against one bill. Each method is entered separately with its own reference, and one receipt lists them all.
- The balance updates as the methods are added, so the person at the desk can see what is still owed without doing the arithmetic themselves.
- The card slip reference and the UPI reference are captured against the payment, which is what makes a dispute answerable three months later.
- This happens inside the appointment, not in a separate billing system, so the money and the visit are never two records to reconcile.
The prescription knows what the pharmacy has
- Typing three letters returns the matches, each marked Schedule H, Schedule H1 or over the counter, so the classification is on screen at the moment of choosing rather than looked up afterwards.
- Each medicine shows whether this hospital's pharmacy stocks it and how many units are on the shelf. The doctor finds out now, not when the patient reaches the counter.
- Anything the hospital knows about can be prescribed whether or not the pharmacy holds it. Stock is information, not a restriction on clinical judgement.
- The prescriber's registration number is printed on the prescription, because that is what makes it a document rather than a note.
Written the way it will be read
- Dose, times a day, before or after food, and for how many days are separate fields, so the instruction that prints is unambiguous rather than a doctor's shorthand.
- Morning, afternoon and night are ticked rather than typed, so the timing prints as words on the sheet rather than as a doctor's shorthand.
- Each medicine shows exactly how it will print, underneath the fields, before anything is saved.
- Save and print gives the paper copy the patient expects, signed by hand. A patient who asks for it can have a copy on WhatsApp as well.
The counter works from the prescription itself
- Once the patient has agreed, the prescription arrives at the counter as a record rather than as paper they carry across the building. Nothing is re-typed, so nothing is mistyped.
- Every line is dispensed against a specific batch with its expiry. The pharmacy prints its prescription registers with every particular Rule 65(3) lists, and Schedule H1 keeps a separate register of its own.
- Two batches are flagged near expiry at the moment of dispensing, and the counter is asked to confirm the days remaining before the bill is raised.
- A medicine the pharmacy does not hold is shown and left off the bill rather than quietly substituted. The patient is told at the counter, not at home.
- A walk-in with a prescription from elsewhere has no record here, and the pharmacy still has to be able to serve them, so the patient's name and number are captured on the bill instead.
What is on the shelf, and what is about to stop being useful
- Thirteen medicines near expiry are called out at the top, with the note that near expiry means within three months, which is while a transfer or a supplier replacement is still possible.
- Expiry is counted in days remaining on the rows that matter, so sixty days and thirteen days do not look like the same problem.
- Schedule H and H1 are marked on the row as prescription required, so the person receiving stock sees the classification without checking a separate list.
- Stock counts leave out expired batches and anything held against an unpaid bill, so the usable number is genuinely the number that can be dispensed.
- Medicines can be labelled by department, so a paediatric line and a cardiology line are told apart on the shelf list.
A cancelled visit, and the money that goes back
- The refund is a record against the visit, not a correction to the original bill. The receipt and the refund note both survive, which is what an audit needs.
- This one is partial: 250 rupees of 400 goes back and the rest is kept. The amount is entered by the person at the desk, so what was withheld is a decision somebody made and can explain.
- The refund note says how to return it, cash back at reception because cash was what came in, so the desk is not deciding that on the spot.
- Refunds already taken are subtracted from the day's revenue on the dashboard, so the takings figure never has to be adjusted by hand afterwards.
From our demo hospital. Every patient and doctor shown is invented.
Appointments, screen 1 of 8
One system for every department
One patient record, from the first message to the final bill.
Booking on every channel
WhatsApp, the front desk, a phone call, or your own website. All of them write into the same calendar.
Customisable automated reminders
Sent at 8am on the morning of the visit by default, with a Get directions button that opens the hospital's map location. Tell us the time and the wording you want and we set it up. New wording is approved by WhatsApp first.
UPI payments, invoices and refunds
Collected at booking or after the visit, with the invoice delivered back into the same chat. A refund is a record against the visit, and both the receipt and the refund note survive.
Prescriptions on your letterhead
Printed and signed by hand, with the prescriber's registration number on it. A copy goes to the patient on WhatsApp when they ask for one.
A pharmacy on the same prescription
The counter dispenses against the prescription itself, every line on a specific batch with its expiry. A patient who prefers their own chemist keeps the signed prescription.
Laboratory and radiology
Tests ordered by the doctor reach the lab worklist. Each sample is tracked from collection to result, and reports sit on the same patient record the doctor sees.
Inpatient care, end to end
Admissions, beds and discharges on one board, with one account for each stay. A bill is corrected with a credit note, never by editing the original.
Medical records, quality and compliance
The medical records department, documents, quality and compliance work, for the hospital that wants the complete system.
Health IDs on prescriptions and bills
Record a patient's Ayushman Bharat Health Account (ABHA) number, your Health Facility Registry (HFR) ID and each doctor's Healthcare Professionals Registry (HPR) ID. MediFlow prints them on prescriptions, bills and receipts.
Roles you set, and a record of who did what
An administrator sets what each role can see and do. Every action is recorded against the person who made it.
One admin panel
The front desk sees the day's appointments as they arrive, and the pharmacy, the laboratory and the wards work from the same patient record.
Where your data lives
Whose WhatsApp number is it, and where are the records kept?
MediFlow uses your hospital’s own WhatsApp number, so the relationship with your patients stays yours rather than being rented from a messaging platform.
Every plan starts on shared hosting in India. Your hospital has its own private space on MediFlow, and its records are kept apart from every other hospital’s. Larger hospitals can have a dedicated cloud server, and a hospital can have MediFlow installed on its own premises. Fordawn tests the separation by trying to break it before anyone goes live.
Your own WhatsApp number
Patients see your hospital's name and number in their chat list, on a number you own. The relationship is yours, and it does not move if you ever leave.
Shared hosting, kept apart
Your hospital has its own private space on MediFlow, hosted in India. Its records are kept apart from every other hospital's. Updates and care are handled by Fordawn.
Dedicated cloud server, or your own premises
A larger hospital can have its own server and database, run by Fordawn in India. MediFlow can also be installed on a server inside your hospital, as one installation with a yearly maintenance plan. The first on-premise installation, for SIMS Chellum Hospital in Salem, is being built.
Tested by attacking it
Before a hospital goes live, Fordawn takes a real request, forges another hospital's identifier into it, replays it, and asserts the target is untouched. Separation you have not tried to break is an assumption rather than a property, so we attack it deliberately before anyone goes live.
Support
How does support work?
Raised from inside MediFlow, answered against a written clock. There is a Support tab inside the panel your staff already use: they describe the problem, attach screenshots, and it reaches us as a tracked ticket. These are Fordawn’s standard support targets. Each hospital’s agreement states the ones that apply to it.
Monday to Saturday, 9:30am to 6:30pm
Public holidays excepted. The clock only runs inside those hours, so a Saturday evening ticket is not quietly burning its response time overnight.
Site down is answered around the clock
A Priority 1 incident is accepted and responded to 24x7, including nights, Sundays and public holidays. That clock never stops.
99.5% availability, measured monthly
Checked every 5 minutes at your hospital's MediFlow address. Maintenance notified a day ahead is excluded, and so are outages at providers outside our control, including WhatsApp's own service.
A missed target means a written explanation
Escalation and a root-cause report in writing, naming what happened and what changed because of it.
| Severity | We respond | We resolve |
|---|---|---|
| P1 CriticalNobody can reach it | 4 hours, around the clock | 24 hours, around the clock |
| P2 HighA major function is broken | 8 business hours | 2 business days |
| P3 MediumA defect on one page | 1 business day | 5 business days |
| P4 LowCosmetic and content edits | 2 business days | That month's maintenance cycle |
Responding means we have acknowledged the ticket and told you the severity we have assigned it. Resolving means a permanent fix, or a workaround that puts you back in service while the permanent fix is made.
In their words
What the doctors at the hospitals we work with say about us.
Working with the team was an absolute pleasure. They took the time to truly understand our requirements, remained responsive at every step, and delivered a final product tailored precisely to our needs. We are extremely pleased with their ongoing support and wouldn't hesitate to recommend their services.
I am thoroughly impressed with the service provided by the team. From day one, they were attentive, approachable, and completely aligned with our vision. It was a fantastic experience, and I look forward to collaborating with them again in the future.
The team made the entire process smooth and hassle-free. They were transparent in their communication, and genuinely committed to quality. I am truly impressed with their work and professionalism.
Fordawn MediFlow team did an exceptional job with not just the appointments and registration flow but also in interacting with the staff and training them for handling the app. Keep it up team.
Frequently asked questions
Hospital management software, answered plainly.
About MediFlow
What is MediFlow?
MediFlow is hospital management software for hospitals and clinics in India. It covers outpatient care, pharmacy, laboratory, inpatient care and the medical records department, added one plan at a time as the hospital grows.
Who makes MediFlow, and where are you based?
MediFlow is made by Fordawn Innovations Private Limited, a software company in Salem, Tamil Nadu. Fordawn also builds custom software for businesses. MediFlow is its own hospital product.
Is MediFlow built for hospitals in Tamil Nadu?
MediFlow is made in Salem for hospitals across India, starting with Tamil Nadu. A patient chooses English or Tamil at the second step of booking on WhatsApp, and the Tamil wording was checked by a native reader.
What is the difference between a clinic management system and a hospital management system?
A clinic management system runs the outpatient day: appointments, the queue, billing and prescriptions. A hospital management system also runs pharmacy, laboratory, inpatient care and medical records. MediFlow starts as the first and grows into the second on the same patient record.
Which plans does MediFlow have?
Five plans, each adding to the one before: OPD, OPD + Pharmacy, Laboratory, Inpatient and Full HMS. OPD and OPD + Pharmacy are available from 12 November 2026. Laboratory, Inpatient and Full HMS are coming soon.
Plans and modules
Can we start with OPD and add pharmacy, laboratory or inpatient care later?
Yes. Each plan includes everything in the plan before it, so a hospital starts where it is and moves up without changing system. Fordawn switches the new modules on for your hospital, and the patient record stays the same.
What does the pharmacy module do?
The counter dispenses against the prescription itself, every line on a specific batch with its expiry. Medicines within three months of expiry are called out, and Schedule H and H1 are marked on the row so the counter sees them at a glance.
Does MediFlow include laboratory and radiology?
Yes, in the Laboratory plan. Tests ordered by the doctor reach the lab worklist, each sample is tracked from collection to result, and reports are kept on the same patient record the doctor sees.
Does MediFlow cover inpatient care, wards and theatre?
Yes, in the Inpatient plan. Admissions, beds and discharges sit on one board, with one account for each stay. The plan also covers nursing, operation theatre, critical care, emergency, ambulance, blood bank, stores and the insurance desk.
Does MediFlow cover medical records, quality and compliance?
Yes, in the Full HMS plan, which adds the medical records department, documents, quality and compliance work to everything in the plans before it.
Does MediFlow suit an eye hospital or another single-specialty hospital?
Yes. Gift of Sight Eye Hospital in Tiruchirappalli, an eye hospital, has used booking on WhatsApp, registration and billing since 16 September 2026. Eye clinic, dental, dialysis, physiotherapy and chemotherapy day care are add-ons that Fordawn switches on for a hospital.
Booking on WhatsApp
Can patients book an appointment on WhatsApp?
Yes. The patient messages your hospital's own WhatsApp number, chooses a department, a doctor and a time, and gets a confirmation in the same thread. There is nothing to download and no website form to fill in.
Do patients have to install an app?
No. The booking happens inside WhatsApp, which the patient already has open. There is no new account, no password and nothing for them to learn.
How does a WhatsApp appointment booking system reduce missed appointments?
A reminder goes out automatically at 8am on the morning of the visit, with a Get directions button so the patient arrives at the right gate. Tell us the time and the wording you want and we set it up. If the plan changes, the patient reschedules in the same thread, which frees the slot instead of leaving it empty.
Can a patient reschedule or cancel without calling the hospital?
Yes. Both are handled in the chat. A cancelled slot returns to the calendar, and a refund, where one is due, is recorded against the visit rather than as a correction to the original bill.
What happens to bookings taken at the front desk or over the phone?
They land in the same day list, in time order, with nothing re-keyed between them. A Booked via column shows how each one arrived. WhatsApp is one way in, not the only one you have.
Billing and payments
Can patients pay for an appointment inside WhatsApp?
Yes. Payment can be collected at booking or after the visit, and the invoice is delivered back into the same chat. Cash, UPI, card and online are counted separately, so the drawer reconciles against the screen at the end of the day.
Does MediFlow handle hospital billing, or only appointments?
Billing is part of every plan. A bill states what is owed and a receipt proves what was received, on separate number series so a day's receipts can be totalled against the day's takings. Pharmacy sales and an inpatient stay are billed the same way.
How are bills and receipts numbered?
Each number is allocated by a counter that cannot duplicate or skip, so six people issuing at once get six distinct numbers with no gaps. A document never changes after it is issued; a correction is a new document.
Can one bill be settled with more than one payment method?
Yes. Part on a card and the rest by UPI is entered as two payments against one bill, each with its own reference, and one receipt lists them all. The balance updates as they are added.
Setting up, your data and the law
Does the hospital need a new WhatsApp number?
No. MediFlow runs on the number your hospital already owns, so patients see your name in their chat list. The relationship stays yours and it does not move if you ever change supplier.
Does it work for a hospital with many doctors and departments?
Yes. Paediatrics, dermatology, urology and cardiology can run on the same day, each appointment against the doctor actually seeing the patient. The day list filters by doctor, service, status, payment or how it was booked.
Can different roles see different things?
An administrator sets the roles, and a role decides what each person can see and do, so the pharmacy counter and the front desk get the screens their work needs. A doctor sees their own patients, and every action is recorded against the person who made it.
Where is MediFlow hosted, and are other hospitals' records kept apart?
MediFlow is hosted in India. Every plan starts on shared hosting, where your hospital has its own private space and its records are kept apart from every other hospital's. We test that separation by trying to break it before a hospital goes live. Larger hospitals can have a dedicated cloud server.
Can MediFlow be installed on our own premises?
Yes. On-premise means MediFlow installed on a server inside your hospital, as one installation with a yearly maintenance plan. You provide the server, and it is priced after a short conversation. The first on-premise installation is for SIMS Chellum Hospital in Salem.
Who owns the hospital's data, and can we take it with us?
Your hospital owns it and stays the data fiduciary. We process it only on your instructions. The hospital's super admin can download all of the hospital's data from Settings.
How does MediFlow handle the Digital Personal Data Protection Act?
Your hospital is the data fiduciary and MediFlow is its processor, under a processing agreement we sign with you. The hospital sets its privacy notice, its retention periods and a named contact for patients' data requests in Settings.
Does MediFlow record ABHA, facility and doctor IDs?
Yes. It records a patient's ABHA number, your hospital's Health Facility Registry ID and each doctor's Healthcare Professionals Registry ID, and prints them on prescriptions, bills and receipts.
Price and trying it
How much does MediFlow cost?
Prices are on this page, per hospital and before GST. MediFlow OPD is ₹8,000 a year or ₹750 a month at the early bird price, and the Full HMS plan is ₹1,20,000 a year. Each plan adds to the one before it. Sign up while the early bird offer runs (it ends in 6 months) and keep your early bird price for 2 years from sign-up, paying monthly or yearly. After that the standard price applies. A hospital that needs its own server or its own premises gets a written quote.
Is there a set-up fee?
No. Your administrator can set up everything alone, free of charge. If you would rather we do it, we do the one-time set-up ourselves and train your team, remotely, for a one-time fee: from ₹10,000 for OPD to ₹80,000 for Full HMS, before GST. These fees are part of the early bird offer.
What does WhatsApp cost?
WhatsApp has no separate MediFlow price. Your hospital connects its own number, pays Meta directly, and pays MediFlow ₹0.20 for each message credit. Every hospital starts with 300 credits free.
Can we try it before committing?
Yes. There is a live demo on WhatsApp that runs the same booking flow a patient uses, on an invented hospital. You can then run MediFlow for 1 month from the day you start, on your own hospital's number. Ask us and we will set it up.
Try it the way your patients would.
The demo runs on WhatsApp and follows the same booking flow a patient uses. If you would rather talk it through first, that is usually the faster way in.
Or call +91 95666 96373.