Software built around the tools a team already uses: a support team that sees orders and refunds on one screen, a ticket raised without leaving the chat, a supplier portal, and a move off WordPress that keeps every link.
A bot in Microsoft Teams can turn a message into a Freshdesk ticket when someone mentions it. It files the ticket under the real requester, replies with the number and link, and keeps the source thread.
, 7 min read
How a custom Freshdesk Omni sidebar app shows orders, refund status and returns beside the ticket, with roles, confirmation steps and a searchable log. Built for a large direct-to-consumer brand in India.
, 8 min read
Fordawn rebuilt easyforest.in, the site of a native-forest planting company in Salem, from WordPress to a custom web application. This case study lists the seven things we protected: printed QR codes, old addresses, search tags, email, private data, brand, and tests.
, 10 min read
A brand that sources spices and packaging sends purchase orders to its suppliers. Here is how Fordawn designed a portal where each supplier receives, confirms and tracks them, for 5Senses, in English and French.
, 7 min read